Get everything in writing, preferably online. Secondly, beware of booking a reservation on the phone. There is a very nice La Quinta on the other side of the lake with balconies and bistro sets for every room. First of all, know that although some of their mediocre rooms (very crowded, busy and not exactly pristine) are "lakeside", they do not have any with balconies. Instead, they said that we should have called! Why would we call when our room was guaranteed and we were not informed. The Hampton Inn at Marble Falls could have easily called us if they had a question. If he is late getting to the hotel and they question whether or not he is coming, they call to find out his intentions. My husband travels frequently and stays at Hilton facilities often. as an added zinger, when I got home, I noticed that they charged my credit card for the second night! Please realize that this facility is not corporate owned and it is obvious. We had a reservation at the Hampton Inn at Marble Falls which was 'guaranteed' for two nights, however, when we didn't arrive by some arbitrary time (which we were never informed about), they cancelled our reservation for the next night, stated that we were changed us for one night's stay, got another reservation for our room on that night that we were charged for (by their own admission) and then.
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